Privacy Policy

Last updated: 30 September 2026

LAYOTIX (“we,” “us,” or “our”) operates layotix.com, providing website design services and selling digital website templates for various content management systems (CMS).

This Privacy Policy explains how we collect, use and share personal information when you visit our website, purchase a template, enquire about our services or contact us.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: Your name, email address, billing address and any business information you provide.
  • Order information: Products purchased, transaction references, payment status and related support requests.
  • Project information: Your website address, preferred CMS, design requirements and materials you share when requesting services.
  • Communications: Messages, enquiries, feedback and other information you send us.
  • Technical information: Your IP address, browser, device type and website activity, where collected through hosting logs, cookies or similar technologies.

Please avoid sending sensitive personal information that is unnecessary for your purchase or project.

2. How We Use Your Information

We use personal information to:

  • Process orders and deliver digital templates.
  • Provide website services and customer support.
  • Send receipts, download instructions and order-related updates.
  • Respond to enquiries and prepare project proposals.
  • Maintain website functionality and investigate technical issues.
  • Prevent fraud, misuse and unauthorised access.
  • Maintain records required for accounting and legal obligations.
  • Send marketing communications where you have opted in or applicable law permits.

Information required to process an order or deliver a service must be provided for us to fulfil that request.

3. Legal Grounds for Using Information

Where applicable data protection law requires a legal basis, we process personal information for the following reasons:

Contract: To fulfil purchases, deliver services or take steps you request before entering into an agreement.

Legitimate interests: To respond to enquiries, administer our business and protect our website, while considering your privacy rights.

Legal obligations: To meet applicable accounting, tax and other legal requirements.

Consent: For activities requiring your permission, such as certain marketing communications or non-essential cookies. You may withdraw consent without affecting the lawfulness of earlier processing.

4. Payments

When you make a purchase, the payment provider used at checkout processes the information needed to complete your payment under its own privacy policy.

We may receive transaction details, payment confirmation and billing information needed to manage your order, provide support and maintain business records. Please do not send card details by email or through our contact forms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functions such as shopping carts, checkout and saved preferences.

Where we use analytics or advertising technologies, additional information about their purposes and available choices will be provided through the relevant cookie notice or consent controls. Where legally required, we request consent before using non-essential technologies.

You can also manage cookies through your browser settings. Blocking essential cookies may prevent some website features from working correctly.

6. When We Share Information

We may share information with service providers where needed to operate our business, including providers of:

  • Website hosting and technical infrastructure.
  • Payment processing and digital product delivery.
  • Email communications and customer support.
  • Professional accounting, legal or technical services.

We limit the information shared to what is needed for the relevant purpose.

We may also disclose information when legally required, to protect our rights or investigate fraud, or in connection with a business transfer subject to applicable privacy protections.

7. Digital Templates and Third-Party Platforms

Our templates are designed for use with third-party website platforms and CMS providers. If you create an account with one of these platforms, install third-party apps or use external services, those providers handle your information under their own privacy policies.

Purchasing a template does not automatically give LAYOTIX access to your website’s customer or visitor information.

If you request installation, customisation or website support, we may need limited access to your website. Any personal information accessed while providing those services will be handled according to our agreement and your instructions, where applicable.

8. How Long We Keep Information

We retain personal information for as long as reasonably needed for the purpose for which it was collected.

Retention depends on the type of information, the duration of our customer relationship, support requirements, applicable recordkeeping obligations and the need to resolve disputes.

When information is no longer needed, we delete it or anonymise it, subject to applicable legal requirements.

9. International Processing

Depending on the service providers involved, your information may be processed in countries outside your country of residence.

Where applicable law requires safeguards for international transfers, we will use an appropriate transfer mechanism. You can contact us for information about the arrangements relevant to your data.

10. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no internet transmission or storage system is completely secure. If you believe information you shared with us has been compromised, please contact us promptly.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of or a copy of your personal information. You may also have rights to restrict processing or withdraw consent.

Right to object: Where applicable, you may object to processing based on legitimate interests. You may also object to the use of your information for direct marketing.

To make a request, email hello@layotix.com. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations.

You may also have the right to complain to the data protection authority in your location.

12. Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting us.

Opting out of marketing does not stop essential communications about your purchases, active projects or support requests.

13. Children’s Privacy

Our website, products and services are intended for adults purchasing templates or website services. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, data practices or legal obligations. The latest version will appear on this page with an updated date. Where required, we will provide additional notice of material changes.

15. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

LAYOTIX
Website: layotix.com
Email: hello@layotix.com